Return & Refund Policy (T-Shirt Products)

We want you to be fully satisfied with your purchase. If you are not happy with your t-shirt, you may request a return or refund under the conditions below.

Returns

• Returns are accepted within 7 days of delivery.
• The product must be unused, unwashed, and in its original condition with tags intact.
• Items that are damaged due to misuse, improper handling, or normal wear and tear are not eligible for return.
• To initiate a return, contact customer support at: soulmates.co.tee@gmail.com with your order details and reason for return.

Refunds

• Refunds will be processed after the returned product is received and inspected.
• If approved, the refund will be issued to the original payment method within 5–10 business days.
• Shipping charges (if any) are non-refundable, unless the product received was defective or incorrect.

Exchange

• Exchanges are allowed only for size issues or defective items, subject to stock availability.
• Requests for exchange must be made within 7 days of delivery.

Non-Returnable Items

• Customized or personalized t-shirts.
• Items purchased during clearance or special sales (unless defective).

Important Notes

• Customers may be responsible for return shipping costs unless the product is defective or incorrect.
• Ensure the product is securely packed to avoid damage during return transit.

For any assistance, reach out via the provided support email.