Shipping Policy (T-Shirt Products)

We aim to deliver your orders quickly and safely. Please review the shipping terms below.

Order Processing

• Orders are processed within 1–3 business days after confirmation.
• Orders are not processed or shipped on weekends or public holidays.
• You will receive a confirmation once your order is placed successfully.

Shipping Time

• Standard delivery typically takes 3–7 business days, depending on your location.
• Delivery times may vary due to external factors such as weather, courier delays, or high order volumes.

Shipping Charges

• Shipping charges (if applicable) will be calculated at checkout based on your location.
• Any ongoing offers like free shipping will be clearly mentioned on the website.

Order Tracking

• Once your order is shipped, you will receive a tracking ID via email or message.
• You can use this tracking ID to monitor your shipment status.

Delivery Issues

• If your order is delayed beyond the expected time, please contact support with your order details.
• In case of incorrect address provided by the customer, delivery delays or failures may occur and additional charges may apply.

Damaged or Lost Packages

• If your package arrives damaged, report it within 48 hours of delivery with proof (photos).
• For lost shipments, please contact support for assistance. We will coordinate with the courier partner to resolve the issue.

Contact

For any shipping-related queries, contact: soulmates.co.tee@gmail.com